Retail Tech Specialist: Expert Repair & Support

Apple; Orlando (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to provide expert technical support and troubleshooting for Apple customers. You will educate customers on repair options and Apple services, while delivering an engaging and inclusive in-store experience.

Develop knowledge of Apple products and repair processes, assist customers with issues, and work with the team to address recurring concerns, ensuring a high-quality repair experience and customer satisfaction.

Qualifications

• Availability to work a schedule that may include nights, weekends, and holidays.
• Strong interpersonal skills and a customer-focused mindset.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Provide product and service recommendations and educate customers on ways to buy.
• Support customer-facing activities on or off the sales floor.

Skills

Apple product tech

Job description

Apple Retail is seeking a Technical Specialist to provide expert technical support and troubleshooting for Apple customers. You will educate customers on repair options and Apple services, while delivering an engaging and inclusive in-store experience.

Develop knowledge of Apple products and repair processes, assist customers with issues, and work with the team to address recurring concerns, ensuring a high-quality repair experience and customer satisfaction.