Retail Tech Specialist — Create Memorable Owner Experiences

Apple; San Jose (CA); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Employee stock programs

Discounted products

Tuition reimbursement

Healthcare coverage

Job summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. You’re curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Qualifications

• Availability to work a schedule based on store needs, including nights and weekends.
• Knowledge of Apple products and services preferred.
• Ability to personalize solutions and communicate them effectively.

Responsibilities

• Deliver excellent service by understanding customer needs and recommending Apple products.
• Educate customers on purchase options and ownership opportunities.
• Support peers and share knowledge about products and services.
• Contribute to an inclusive environment and maintain guidance adherence.

Skills

Customer service

Sales skills

Communication

Teamwork

Curiosity

Tools

POS system

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. You’re curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.