Retail Specialist: Create Memorable Owner Experiences

Apple; San Mateo (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Discretionary employee stock programs

Medical and dental coverage

Retirement benefits

Discounted products and free services

Tuition reimbursement

Job summary

Apple Retail is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You’ll deliver a customer service experience unlike any other and tailor recommendations to meet customer needs.

You will stay up to date on Apple products and educate customers on purchase options. You will support peers, contribute to an inclusive environment, and uphold Apple’s values in daily work. The role may require scheduling evenings, weekends, and holidays in-store.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Customer service

Product knowledge

Teamwork

Job description

Apple Retail is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You’ll deliver a customer service experience unlike any other and tailor recommendations to meet customer needs.

You will stay up to date on Apple products and educate customers on purchase options. You will support peers, contribute to an inclusive environment, and uphold Apple’s values in daily work. The role may require scheduling evenings, weekends, and holidays in-store.