Retail Tech & Solutions Advisor

T-Mobile US Inc.; Topeka (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical Insurance

Paid Time Off

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to engage customers, build product knowledge, and guide shoppers through technology and service options in a fast-paced retail setting.

The role emphasizes customer interaction, use of digital tools, and effective service plan recommendations. Training and teamwork are core, with opportunities for growth and stock awards as part of Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate to engage customers, build product knowledge, and guide shoppers through technology and service options in a fast-paced retail setting.

The role emphasizes customer interaction, use of digital tools, and effective service plan recommendations. Training and teamwork are core, with opportunities for growth and stock awards as part of Total Rewards.