Retail Tech Advisor – Mobile Expert in Store

T-Mobile US Inc.; Au Sable Forks (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide service plans in a fast-paced store environment.

The role focuses on building product knowledge, delivering personalized tech and service solutions, and fostering strong customer relationships to drive satisfaction and loyalty. Full training will equip you with wireless technology knowledge and retail processes.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Communication

Sales

Teamwork

Change Agility

Customer Problem Solving

Engaging People

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide service plans in a fast-paced store environment.

The role focuses on building product knowledge, delivering personalized tech and service solutions, and fostering strong customer relationships to drive satisfaction and loyalty. Full training will equip you with wireless technology knowledge and retail processes.