Retail Tech Advisor - Stock Grants & Training Pay

T-Mobile US Inc.; Tucson (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Medical/dental/vision insurance

On-site discounts

commuter and transit programs

Job summary

T-Mobile US Inc. is hiring a Mobile Associate to help customers with technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers throughout their shopping journey.

You will build skills in customer interactions, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product proficiency. Training and growth opportunities are provided.

Qualifications

• Change agility required.
• Excellent communication skills required.
• Strong problem solving and customer service abilities.
• Experience in customer service or sales preferred.
• Engaging people and a collaborative attitude.
• Able to multitask in a fast-paced environment.
• Sales experience valued.
• Teamwork orientation is essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile US Inc. is hiring a Mobile Associate to help customers with technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers throughout their shopping journey.

You will build skills in customer interactions, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product proficiency. Training and growth opportunities are provided.