Retail Tech Lead — Store Ops & Innovation (Remote)

LVMH; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Sephora is seeking a Retail Technology Manager to own the store-facing technology programs from intake through launch, adoption, and ongoing support. The role focuses on improving store operations, reducing workload, and delivering secure, reliable technology experiences across Sephora stores.

You will lead pilots and deployments, collaborate with Retail, Technology, Digital, Information Security, Legal, Compliance, Infrastructure, and other teams to translate business needs into actionable

Responsibilities

• Own the store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives across assigned areas of responsibility, including reporting, store hardware, information security, cybersecurity, and infrastructure.
• Translate enterprise strategies, technical requirements, business partner requests, store use cases, operational challenges, and risk considerations into actionable requirements, launch criteria, support models, and success measures.
• Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
• Build comprehensive change-management plans that address store workload, communications, training, documentation, operational readiness, adoption, and post‑launch reinforcement.
• Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to ensure solutions meet store‑operating needs, security requirements, and support expectations.
• Own day‑to‑day business oversight and store‑fac­ing execution for assigned technology programs, tools, and platforms.
• Develop and maintain store‑fac­ing operating processes, service expectations, readiness checklists, communications, training materials, and support documentation.
• Lead the intake and prioritization of assigned technology requests through the Retail operating model, evaluating business value, store impact, workload, security requirements, change‑management needs, and infrastructure dependencies.
• Troubleshoot and triage store technology issues with stores, Technology teams, the Help Desk, and cross‑functional partners; identify trends, recommend solutions, and escalat[e] material risks.
• Clearly define store impact, severity, urgency, business value

Job description

Sephora is seeking a Retail Technology Manager to own the store-facing technology programs from intake through launch, adoption, and ongoing support. The role focuses on improving store operations, reducing workload, and delivering secure, reliable technology experiences across Sephora stores.

You will lead pilots and deployments, collaborate with Retail, Technology, Digital, Information Security, Legal, Compliance, Infrastructure, and other teams to translate business needs into actionable