Retail Technology Manager

Sephora; San Francisco (CA); Hybrid; USD 99,000 - 132,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Flexible work options

Employee discounts

Job summary

Sephora is seeking a Retail Technology Manager to own the store-facing lifecycle of technology programs from intake through adoption and continuous improvement. You will translate enterprise strategy into practical solutions that improve store operations and reduce workload while enabling better client service.

You’ll collaborate with Retail, Technology, Digital, Security, Legal, Compliance, and Infrastructure teams to ensure secure, reliable, and scalable technology experiences across Sephora

Qualifications

• Five to seven years of experience in retail technology or related field.
• Bachelor’s degree or equivalent related experience.
• Strong project and program management with the ability to prioritize and manage multiple cross-functional technology initiatives, launches, enhancements, risks, and timelines.
• Deep understanding of retail store processes, day-to-day operations, workload considerations, launch readiness, incident triage, stakeholder alignment, and support-model execution.
• Ability to translate complex technical concepts and business needs into clear requirements, operational guidance, communications, training, documentation, and executive updates for technical and non-technical audiences.

Responsibilities

• Own store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives across assigned areas of responsibility.
• Translate enterprise strategies, technical requirements, business partner requests, store use cases, operational challenges, and risk considerations into actionable requirements and success metrics.
• Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
• Build comprehensive change-management plans addressing workload, communications, training, documentation, operational readiness, adoption, and post-launch reinforcement.
• Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to ensure solutions meet store-operating needs and security requirements.
• Own day-to-day business oversight and store-facing execution for assigned technology programs, tools, and platforms.

Skills

Project management

Program management

Stakeholder management

Analytical skills

Change management

Retail technology

Store operations

Education

Bachelor's degree or equivalent

Tools

Reporting platforms

Store hardware

Job description

Find out how well you match with this job

Job ID:297964
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, Remote REMOTE, United States (US)
Job Type:
Position Type: Regular
Job Function: Retail Operations
Work Location: Remote

Your safety matters to us

All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora

Ready for a career glow up? As Retail Technology Manager, you’ll own the store-facing lifecycle of technology programs and projects, from intake, prioritization, and business requirements through launch, adoption, ongoing support, and continuous improvement. The work you do will impact beauty, as you translate enterprise technology strategies into clear, practical solutions that improve store operations, reduce workload, and give store teams more time to focus on clients.

You’ll be part of the Retail Technology team, united in beauty and supported by partners who are equally passionate about delivering secure, reliable, and innovative technology experiences across Sephora stores. Serving as a store operations subject matter expert, you’ll collaborate with Retail, Technology, Digital, Information Security, Legal, Compliance, Infrastructure, and other cross-functional teams to ensure technology initiatives are operationally sound and easy for stores to adopt and sustain.

What You’ll Do

• Own the store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives across assigned areas of responsibility, including reporting, store hardware, information security, cybersecurity, and infrastructure.
• Translate enterprise strategies, technical requirements, business partner requests, store use cases, operational challenges, and risk considerations into actionable requirements, launch criteria, support models, and success measures.
• Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
• Build comprehensive change-management plans that address store workload, communications, training, documentation, operational readiness, adoption, and post-launch reinforcement.
• Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to ensure solutions meet store-operating needs, security requirements, and support expectations.
• Own day-to-day business oversight and store-facing execution for assigned technology programs, tools, and platforms.
• Develop and maintain store-facing operating processes, service expectations, readiness checklists, communications, training materials, and support documentation.
• Lead the intake and prioritization of assigned technology requests through the Retail operating model, evaluating business value, store impact, workload, security requirements, change-management needs, and infrastructure dependencies.
• Troubleshoot and triage store technology issues with stores, Technology teams, the Help Desk, and cross-functional partners; identify trends, recommend solutions, and elevate material risks.
• Clearly define store impact, severity, urgency, business value, and operational risk to drive the prioritization and resolution of incidents, recurring issues, enhancements, hardware replacements, and access or security needs.
• Monitor ticketing, store feedback, performance data, and escalation trends to identify opportunities to improve technology reliability, usability, support, and store execution.
• Define KPIs and use quantitative data, qualitative insights, store observations, adoption measures, and workload considerations to evaluate program performance and influence product roadmaps.
• Lead post-launch reviews covering adoption, support trends, store feedback, workload impact, lessons learned, and recommended improvements.
• Provide executive-ready updates on program status, launch readiness, adoption, risks, emerging issues, decisions, and recommended actions.
• Identify opportunities to simplify store processes, reduce operational workload, improve technology reliability, strengthen secure store operations, and increase field adoption.
• Monitor retail, technology, cybersecurity, infrastructure, AI, and consumer trends to develop a clear store point of view and recommend relevant tests, innovations, or investments.

Champion the store perspective in cross-functional decisions, ensuring partners understand program priorities, operational implications, risks, ownership, and mitigation plans.

What You’ll Bring

• Five to seven years of relevant experience in retail technology, retail store operations, store systems, technology program management, infrastructure, hardware, networks, desktop support, information security, cybersecurity, change management, or a related field.
• A bachelor’s degree or equivalent related experience.
• Strong project and program management skills, with the ability to prioritize and manage multiple cross-functional technology initiatives, launches, enhancements, risks, and timelines.
• Deep understanding of retail store processes, day-to-day operations, workload considerations, launch readiness, incident triage, stakeholder alignment, and support-model execution.
• Experience or working knowledge across reporting platforms, store hardware, information security, cybersecurity, networks, desktop support, infrastructure, and related digital or mobile technologies.
• Ability to translate complex technical concepts and business needs into clear requirements, operational guidance, communications, training, documentation, and executive updates for technical and non-technical audiences.
• Strong analytical skills, including the ability to use performance data, ticket trends, store feedback, adoption measures, and workload impact to influence roadmaps and prioritization.
• Proven ability to build alignment, influence decisions, and drive accountability across teams without direct reporting authority.
• Clear written, verbal, presentation, and stakeholder-management skills.
• A passion for client experience, store operations, workload reduction, secure technology practices, and retail innovation.
• Agility and sound judgment when priorities, risks, or operational requirements change.
• A collaborative, client-focused approach grounded in curiosity, creativity, and a commitment to delivering results.

What You’ll Get:

The annual base salary range for this position is $99,000.00- $131,765.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they willperform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum offivedays.

• CaringCommunity.You’llcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward – together, united in beauty.
• Fulfilling Path.Your career transformation starts here, with opportunities that will challenge,stretchand develop your skills.
• Meaningful Work.As you make an impact onbeauty,you’llfeel and see the positive change (consumer, industry,andsocial)thatyourindividual voice is a part of.

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your family’s needs withmedical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.
• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora.
• Balance.You’llbeempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO, flexibility,protectedleave, and more.
• Growth.Career growthis built into every role, with access to training,development,and tuition reimbursement.
• Perks.Thinkyou’vetried it all? Enjoya30%discount on all merchandise/services, opportunities forfreeproductor “gratis,”and flash sale discountsonLVMHbrandproducts.
• Support.Join a team thattruly cares– with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protectedcategory.Sephora is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful