Retail Technology Manager

LVMH; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Sephora is seeking a Retail Technology Manager to own the store-facing technology programs from intake through launch, adoption, and ongoing support. The role focuses on improving store operations, reducing workload, and delivering secure, reliable technology experiences across Sephora stores.

You will lead pilots and deployments, collaborate with Retail, Technology, Digital, Information Security, Legal, Compliance, Infrastructure, and other teams to translate business needs into actionable

Responsibilities

• Own the store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives across assigned areas of responsibility, including reporting, store hardware, information security, cybersecurity, and infrastructure.
• Translate enterprise strategies, technical requirements, business partner requests, store use cases, operational challenges, and risk considerations into actionable requirements, launch criteria, support models, and success measures.
• Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
• Build comprehensive change-management plans that address store workload, communications, training, documentation, operational readiness, adoption, and post‑launch reinforcement.
• Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to ensure solutions meet store‑operating needs, security requirements, and support expectations.
• Own day‑to‑day business oversight and store‑fac­ing execution for assigned technology programs, tools, and platforms.
• Develop and maintain store‑fac­ing operating processes, service expectations, readiness checklists, communications, training materials, and support documentation.
• Lead the intake and prioritization of assigned technology requests through the Retail operating model, evaluating business value, store impact, workload, security requirements, change‑management needs, and infrastructure dependencies.
• Troubleshoot and triage store technology issues with stores, Technology teams, the Help Desk, and cross‑functional partners; identify trends, recommend solutions, and escalat[e] material risks.
• Clearly define store impact, severity, urgency, business value

Job description

Job ID:297964
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, Remote REMOTE, United States (US)
Job Type:
Position Type: Regular
Job Function: Retail Operations
Work Location: Remote

Your safety matters to us

All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora

Ready for a career glow up? As Retail Technology Manager, you'll own the store-facing lifecycle of technology programs and projects, from intake, prioritization, and business requirements through launch, adoption, ongoing support, and continuous improvement. The work you do will impact beauty, as you translate enterprise technology strategies into clear, practical solutions that improve store operations, reduce workload, and give store teams more time to focus on clients.

You'll be part of the Retail Technology team, united in beauty and supported by partners who are equally passionate about delivering secure, reliable, and innovative technology experiences across Sephora stores. Serving as a store operations subject matter expert, you'll collaborate with Retail, Technology, Digital, Information Security, Legal, Compliance, Infrastructure, and other cross‑functional teams to ensure technology initiatives are operationally sound and easy for stores to adopt and sustain.

What You’ll Do

• Own the store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives across assigned areas of responsibility, including reporting, store hardware, information security, cybersecurity, and infrastructure.
• Translate enterprise strategies, technical requirements, business partner requests, store use cases, operational challenges, and risk considerations into actionable requirements, launch criteria, support models, and success measures.
• Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
• Build comprehensive change-management plans that address store workload, communications, training, documentation, operational readiness, adoption, and post‑launch reinforcement.
• Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to ensure solutions meet store‑operating needs, security requirements, and support expectations.
• Own day‑to‑day business oversight and store‑fac­ing execution for assigned technology programs, tools, and platforms.
• Develop and maintain store‑fac­ing operating processes, service expectations, readiness checklists, communications, training materials, and support documentation.
• Lead the intake and prioritization of assigned technology requests through the Retail operating model, evaluating business value, store impact, workload, security requirements, change‑management needs, and infrastructure dependencies.
• Troubleshoot and triage store technology issues with stores, Technology teams, the Help Desk, and cross‑functional partners; identify trends, recommend solutions, and escalat[e] material risks.
• Clearly define store impact, severity, urgency, business value