Retail Tech Concierge & Customer Loyalty Advocate

Apple; Short Hills (NJ); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical & dental coverage

Employee stock programs

Tuition reimbursement

Job summary

Apple Retail in Short Hills, NJ is hiring a Specialist to build brand loyalty and deliver an exceptional customer experience. You will ask questions to understand needs, customize recommendations, and educate customers on ownership opportunities.

You will stay current on Apple products, services and sales processes, and support peers with knowledge sharing to enhance the customer journey. This role emphasizes inclusion and teamwork across the store.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays in the store.
• Knowledge of Apple products and services is a plus.
• Ability to personalize solutions and communicate them effectively.
• Comfort working in a fast-paced, team-based environment.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting relevant Apple products and services.
• Educate customers on ownership options and purchase processes.
• Stay up to date on Apple products and sales processes.
• Support peers and share product knowledge across the store.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Customer service

Product knowledge

Multi-tasking

Teamwork

Curiosity

Learning ability

Confidential information handling

Job description

Apple Retail in Short Hills, NJ is hiring a Specialist to build brand loyalty and deliver an exceptional customer experience. You will ask questions to understand needs, customize recommendations, and educate customers on ownership opportunities.

You will stay current on Apple products, services and sales processes, and support peers with knowledge sharing to enhance the customer journey. This role emphasizes inclusion and teamwork across the store.