Customer Experience Specialist

Apple; Wayne (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee stock purchase plan

Medical and dental coverage

Retirement benefits

Discounted products and free services

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail in Wayne, New Jersey, is seeking a Specialist who builds brand loyalty by delivering an exceptional customer experience. You’ll ask questions to understand needs, tailor recommendations, and help customers own Apple products and services.

You stay up to date on Apple offerings, share knowledge with peers, maintain accuracy, and contribute to an inclusive store culture. This role emphasizes collaboration, curiosity, and a passion for helping customers get the most from their Apple

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays in the retail store.

Responsibilities

• Deliver excellent service by understanding customer needs, presenting products and educating on purchase options.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and contributing to an inclusive store culture.

Skills

Customer service

Product knowledge

Communication

Teamwork

Curiosity

Job description

Apple Retail in Wayne, New Jersey, is seeking a Specialist who builds brand loyalty by delivering an exceptional customer experience. You’ll ask questions to understand needs, tailor recommendations, and help customers own Apple products and services.

You stay up to date on Apple offerings, share knowledge with peers, maintain accuracy, and contribute to an inclusive store culture. This role emphasizes collaboration, curiosity, and a passion for helping customers get the most from their Apple