Retail Tech Associate - Training Pay & Stock Grants

T-Mobile; Fort Worth (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Discounts (mobile service & home inet)

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, complete training, and collaborate with team to deliver a seamless customer experience. The team offers competitive base pay, training pay, and access to stock grants and a wide benefits package.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales skills

Communication

Team collaboration

Adaptability

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, complete training, and collaborate with team to deliver a seamless customer experience. The team offers competitive base pay, training pay, and access to stock grants and a wide benefits package.