Retail Tech Associate: Stock Grants & Growth

T-Mobile; Phelan (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant program

Employee stock purchase plan

401(k) plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in a fast-paced environment. You will help customers understand our technology and service options, build product knowledge, and guide shoppers through their journey.

The role offers on-the-job training, competitive hourly pay with training pay, and opportunities for growth like stock grants and the Employee Stock Purchase Plan. You’ll work with a team dedicated to customer satisfaction and inclusive, equal opportunity

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail environment preferred.
• Must be at least 18 years old.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in a fast-paced environment. You will help customers understand our technology and service options, build product knowledge, and guide shoppers through their journey.

The role offers on-the-job training, competitive hourly pay with training pay, and opportunities for growth like stock grants and the Employee Stock Purchase Plan. You’ll work with a team dedicated to customer satisfaction and inclusive, equal opportunity