Retail Tech Associate: Elevate Customer Solutions

T-Mobile US Inc.; Whitehall (Lehigh County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Childcare subsidy

Tuition assistance

Short- and long-term disability

Voluntary life insurance

Voluntary accident coverage

Voluntary long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter/transit programs

Job summary

T-Mobile is hiring a Mobile Associate to engage customers in a fast-paced retail environment, building knowledge of network plans and wireless products. You will demonstrate features, answer questions, and guide customers through their shopping journey.

The role emphasizes strong communication, problem-solving, and teamwork, with a focus on delivering a seamless customer experience across channels. Training is provided and incentives are available.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in retail is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail (Preferred)

Job description

T-Mobile is hiring a Mobile Associate to engage customers in a fast-paced retail environment, building knowledge of network plans and wireless products. You will demonstrate features, answer questions, and guide customers through their shopping journey.

The role emphasizes strong communication, problem-solving, and teamwork, with a focus on delivering a seamless customer experience across channels. Training is provided and incentives are available.