Mobile Tech Sales Associate — Elevate Customer Experience

T-Mobile; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Free money coaches

Medical, dental and vision insurance

Paid time off

12 paid holidays

Parental and family leave

Job summary

T-Mobile stores are seeking an energetic Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate options, and guide customers through their shopping journey to create satisfying experiences.

The role emphasizes customer interaction, digital tools, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and effective use of resources.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile stores are seeking an energetic Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate options, and guide customers through their shopping journey to create satisfying experiences.

The role emphasizes customer interaction, digital tools, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and effective use of resources.