Retail Tech Advocate — Mobile Solutions & Customer Care

T-MOBILE USA, Inc.; Bakersfield (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Stock purchase plan

Job summary

T-Mobile USA, Inc. in Bakersfield, CA is hiring a Mobile Associate to support retail operations, engage customers, and demonstrate device and service benefits in a fast-paced environment.

You will build proficiency in customer service and sales while using digital tools to show network coverage and plan options. Compensation starts at $18 per hour base plus $5 training pay, with a guaranteed $20/hour including incentives and an annual stock grant for eligible employees.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Bakersfield, CA is hiring a Mobile Associate to support retail operations, engage customers, and demonstrate device and service benefits in a fast-paced environment.

You will build proficiency in customer service and sales while using digital tools to show network coverage and plan options. Compensation starts at $18 per hour base plus $5 training pay, with a guaranteed $20/hour including incentives and an annual stock grant for eligible employees.