Retail Tech Advisor - Train, Earn Stock, Grow

T-Mobile; Nacogdoches (TX); On-site; USD 24,796 - 30,307; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate features, and advise on service plans while delivering a superior customer experience. Requirements include a High School diploma and at least 6 months in customer service or sales; training is provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Passionate about customer advocacy and fast-paced sales.
• Willing to learn and share ideas while serving customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Teamwork

Learning mindset

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate features, and advise on service plans while delivering a superior customer experience. Requirements include a High School diploma and at least 6 months in customer service or sales; training is provided.