Mobile Tech Advisor — Retail Sales

T-Mobile; O’Fallon (MO); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Health insurance

Transit benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate features, and use digital tools. The role includes on-the-job training with a training pay and opportunities for promotion, plus eligibility for stock grants and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Change Agility

Customer Problem Solving

Engaging People

Multitasking

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate features, and use digital tools. The role includes on-the-job training with a training pay and opportunities for promotion, plus eligibility for stock grants and comprehensive benefits.