Mobile Retail Tech Advisor - Training Pay & Growth Path

T-Mobile; Claremore (OK); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Annual Stock Grant

Medical, dental, vision benefits

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring for an entry‑level retail associate to assist customers with technology and service needs in a fast‑paced setting.

The role focuses on building product knowledge, demonstrating features, and guiding customers through their shopping journey. Qualifications include a High School Diploma or GED and at least 6 months of customer service or sales experience in a retail environment preferred.

Qualifications

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Job description

T-Mobile USA, Inc. is hiring for an entry‑level retail associate to assist customers with technology and service needs in a fast‑paced setting.

The role focuses on building product knowledge, demonstrating features, and guiding customers through their shopping journey. Qualifications include a High School Diploma or GED and at least 6 months of customer service or sales experience in a retail environment preferred.