Mobile Retail Tech & Service Advisor

T-MOBILE USA, Inc.; Bartlett (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Annual Stock Grant

Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Discounts

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and facilitate technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance the shopper experience and loyalty. Training opportunities are provided to grow within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and facilitate technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance the shopper experience and loyalty. Training opportunities are provided to grow within the company.