Mobile Tech & Service Advisor - Training Pay + Stock

T-Mobile US Inc.; Prairie du Chien (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and recommending service plans.

You will use digital tools to demonstrate coverage and features, complete training, and collaborate across channels to ensure a seamless customer experience. The role emphasizes customer interaction and multitasking, with focus on meeting individual needs and driving sales while supporting team goals.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile US Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and recommending service plans.

You will use digital tools to demonstrate coverage and features, complete training, and collaborate across channels to ensure a seamless customer experience. The role emphasizes customer interaction and multitasking, with focus on meeting individual needs and driving sales while supporting team goals.