Retail Tech Advisor: Mobile & Service Plans with Stock Grants

T-Mobile; Vincennes (IN); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Health, dental & vision insurance

Paid time off & holidays

Stock incentives

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, with a focus on service plan recommendations and digital tool usage. Growth opportunities and strong benefits accompany this role.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Knowledge, skills and abilities include: Change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales and teamwork.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a retail associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, with a focus on service plan recommendations and digital tool usage. Growth opportunities and strong benefits accompany this role.