Mobile Tech & Service Pro - Stock Grants & Training Pay

T-Mobile US Inc.; Milford (MA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Transit Discounts

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and explaining technology solutions while guiding customers through their shopping journey.

The role focuses on developing skills in customer interaction, digital tool usage, and service plan recommendations to enhance the customer experience and support loyalty to the brand.

Qualifications

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile US Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and explaining technology solutions while guiding customers through their shopping journey.

The role focuses on developing skills in customer interaction, digital tool usage, and service plan recommendations to enhance the customer experience and support loyalty to the brand.