Mobile Tech & Service Advisor - Stock Grants & Growth

T-Mobile; Centennial (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrating technology, explaining service plans, and guiding customers through their shopping journey.

You will build product knowledge, utilize digital tools, and complete training to support retail processes and wireless innovations. Team collaboration and strong customer service are essential to success.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrating technology, explaining service plans, and guiding customers through their shopping journey.

You will build product knowledge, utilize digital tools, and complete training to support retail processes and wireless innovations. Team collaboration and strong customer service are essential to success.