Retail Tech Advisor: Customer Solutions & Service

T-MOBILE USA, Inc.; Shreveport (LA); On-site; USD 55,104,000 - 63,369,600; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Paid time off

Paid holidays

Parental leave

Family leave

Job summary

T-Mobile USA, Inc. is hiring in a retail environment to engage customers and guide them through technology and service choices. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role focuses on developing communication skills, problem solving, and delivering a positive customer experience while working with digital resources and cross-functional teams.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring in a retail environment to engage customers and guide them through technology and service choices. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role focuses on developing communication skills, problem solving, and delivering a positive customer experience while working with digital resources and cross-functional teams.