Retail Tech Advisor: Customer Solutions Pro

T-Mobile; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

At T-Mobile, a customer-focused role in retail operations delivers technology and service solutions to shoppers. You build product knowledge and use digital tools to explain network coverage, service plans, and features, while guiding customers through their shopping journey.

The position emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, knowledge, and performance across channels.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

At T-Mobile, a customer-focused role in retail operations delivers technology and service solutions to shoppers. You build product knowledge and use digital tools to explain network coverage, service plans, and features, while guiding customers through their shopping journey.

The position emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, knowledge, and performance across channels.