Retail Tech Advisor – Mobile & Service Plans

T-Mobile; Lutz (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee Stock Purchase Plan

401(k) and retirement benefits

Paid time off and paid holidays

Medical, dental, and vision insurance

Parental and family leave

Tuition assistance

Job summary

At T-Mobile, associates engage customers to understand needs and demonstrate technology and service options in a fast-paced retail environment. You will learn product knowledge, assist shoppers, and develop skills in customer interaction and digital tool usage while supporting store goals.

The role emphasizes customer satisfaction, teamwork, and loyalty, with on-the-job training and opportunities to progress to higher roles as part of a large, employee-focused organization.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, associates engage customers to understand needs and demonstrate technology and service options in a fast-paced retail environment. You will learn product knowledge, assist shoppers, and develop skills in customer interaction and digital tool usage while supporting store goals.

The role emphasizes customer satisfaction, teamwork, and loyalty, with on-the-job training and opportunities to progress to higher roles as part of a large, employee-focused organization.