Wireless Customer Advisor

T-Mobile; Columbia Township (MO); On-site; USD 41,600 - 59,600; Full time

Job summary

T-Mobile in the United States is seeking a customer-focused Retail Associate to engage customers, demonstrate technology, and guide shoppers through their journey. You will build product knowledge, use digital tools, and recommend service plans to fit individual needs.

This role emphasizes communication, problem-solving, and strong customer service skills while supporting store operations and contributing to customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile in the United States is seeking a customer-focused Retail Associate to engage customers, demonstrate technology, and guide shoppers through their journey. You will build product knowledge, use digital tools, and recommend service plans to fit individual needs.

This role emphasizes communication, problem-solving, and strong customer service skills while supporting store operations and contributing to customer satisfaction and loyalty.