Wireless Retail & Tech Solutions Associate

T-MOBILE USA, Inc.; Stoakley (MD); On-site; USD 55,875,000 - 82,105,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Paid Time Off

Holiday Pay

Stock Grants

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in store and guide them through technology and service options. You’ll build product knowledge, demonstrate features, and assist customers along their shopping journey to improve satisfaction and loyalty.

The role emphasizes in-person service, digital tool usage, and teamwork. Competitive hourly pay with training pay during onboarding, plus potential incentives and full company benefits; a path to a Mobile Expert role awaits

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in store and guide them through technology and service options. You’ll build product knowledge, demonstrate features, and assist customers along their shopping journey to improve satisfaction and loyalty.

The role emphasizes in-person service, digital tool usage, and teamwork. Competitive hourly pay with training pay during onboarding, plus potential incentives and full company benefits; a path to a Mobile Expert role awaits