Retail Tech & Customer Solutions Associate

T-Mobile USA, Inc.; Harbor (LA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Family and parental benefits

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is hiring for a Retail Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. The role focuses on product knowledge, sales, and a superior customer experience across the shopping journey.

Responsibilities include demonstrating features, using digital tools, and completing training to stay up-to-date with wireless innovations. Training pay is provided during onboarding. Equal opportunity employer with comprehensive benefits.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology changes.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. The role focuses on product knowledge, sales, and a superior customer experience across the shopping journey.

Responsibilities include demonstrating features, using digital tools, and completing training to stay up-to-date with wireless innovations. Training pay is provided during onboarding. Equal opportunity employer with comprehensive benefits.