Retail Team Leader - Sales & Staff Growth

Crate & Barrel; Costa Mesa (CA); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Crate & Barrel in Costa Mesa is seeking a Team Leader-Sales to lead a designated sales team and partner with the Assistant Store Leader to execute company plans, ensuring an engaging customer experience every day.

You will coach associates, model strong service behavior on the floor, provide timely performance feedback, and train the team on product knowledge, selling techniques, store policies and procedures.

Qualifications

• 1+ years customer service or retail experience.
• 2+ years customer service or retail leadership experience preferred.
• High school diploma/GED or equivalent.

Responsabilités

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
• Other duties as assigned.

Connaissances

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Problem solving

Delegation

Data entry

Microsoft Office

Google applications

Retail leadership

Formation

High school diploma/GED

Outils

Microsoft Office

Google applications

Computer systems

Tablet devices

Description du poste

Crate & Barrel in Costa Mesa is seeking a Team Leader-Sales to lead a designated sales team and partner with the Assistant Store Leader to execute company plans, ensuring an engaging customer experience every day.

You will coach associates, model strong service behavior on the floor, provide timely performance feedback, and train the team on product knowledge, selling techniques, store policies and procedures.