Retail Team Leader & Coach — Drive Sales & Service

T-Mobile; Cedar Rapids (IA); Sur place; USD 43 000 - 101 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

401(k) with company match

Paid time off and holidays

Employee stock grants

Résumé du poste

T-Mobile is seeking a dynamic Retail Team Lead to guide store members in delivering exceptional customer service and sales results. You will coach, train, and manage day-to-day operations to uphold store standards, product knowledge, and procedures that drive performance.

You’ll be measured by sales targets, customer satisfaction, and efficiency, with comprehensive benefits, competitive base pay, and growth opportunities at a company that values teamwork and customer obsession.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsabilités

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Formation

High School Diploma/GED

Description du poste

T-Mobile is seeking a dynamic Retail Team Lead to guide store members in delivering exceptional customer service and sales results. You will coach, train, and manage day-to-day operations to uphold store standards, product knowledge, and procedures that drive performance.

You’ll be measured by sales targets, customer satisfaction, and efficiency, with comprehensive benefits, competitive base pay, and growth opportunities at a company that values teamwork and customer obsession.