Retail Team Leader: Coach Sales & Service Excellence

T-MOBILE USA, Inc.; Greeley (CO); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Job summary

T-Mobile USA, Inc. is seeking a store leadership professional to guide the retail team in delivering customer-focused service and sales outcomes.

You will coach, train, and manage operations to ensure store standards, product knowledge, and procedures drive performance. Success is measured by sales targets, customer satisfaction, and cost controls, with opportunities for growth through stock grants, 401(k), and incentive programs as part of our Total Rewards.

Qualifications

• A straightforward retail leadership role requiring coaching, product knowledge, and customer service excellence.
• Experience in driving sales targets, customer satisfaction, and operations is beneficial.
• Strong communication and leadership abilities to guide a retail team.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

1 year customer service and/or sales experience, retail environment (Preferred)

Job description

T-Mobile USA, Inc. is seeking a store leadership professional to guide the retail team in delivering customer-focused service and sales outcomes.

You will coach, train, and manage operations to ensure store standards, product knowledge, and procedures drive performance. Success is measured by sales targets, customer satisfaction, and cost controls, with opportunities for growth through stock grants, 401(k), and incentive programs as part of our Total Rewards.