Retail Team Lead & Customer Experience Coach

tmobile; Apple Valley (MN); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Stock grants

401(k)

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Store Leader to drive a high-performing team in delivering customer-focused service and sales outcomes.

You will coach, train, and guide staff to meet customer needs while upholding store standards and procedures, aiming for strong store performance. Responsibilities include coaching, merchandising, and managing operations with a focus on customer satisfaction, sales targets, and efficiency.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Strong coaching and leadership abilities.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.

Skills

Coaching

Leadership

Communication

Customer Service

Sales

Change Management

Team Development

Product Knowledge

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Retail Store Leader to drive a high-performing team in delivering customer-focused service and sales outcomes.

You will coach, train, and guide staff to meet customer needs while upholding store standards and procedures, aiming for strong store performance. Responsibilities include coaching, merchandising, and managing operations with a focus on customer satisfaction, sales targets, and efficiency.