Retail Team Leader & Sales Coach

T-MOBILE USA, Inc.; New Jersey; On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. in New Jersey is seeking a Retail Team Lead to guide store leadership in delivering customer-focused service and sales results. You will coach, train, and manage the retail team to meet customer needs and drive performance.

Ideal candidates have a High School diploma and at least 1 year in customer service or retail sales. This role emphasizes product knowledge, leadership, and operational excellence in a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures.
• Manage store operations including merchandising and plan-o-gram compliance.
• Monitor store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and coordinate team to meet needs.
• Stay current on products, services, and leadership practices for team guidance.
• Perform additional duties as assigned by management.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

1 year customer service and/or sales experience

Job description

T-Mobile USA, Inc. in New Jersey is seeking a Retail Team Lead to guide store leadership in delivering customer-focused service and sales results. You will coach, train, and manage the retail team to meet customer needs and drive performance.

Ideal candidates have a High School diploma and at least 1 year in customer service or retail sales. This role emphasizes product knowledge, leadership, and operational excellence in a dynamic retail environment.