Retail Team Lead: Coach & Drive Sales

T-MOBILE USA, Inc.; McAlester (OK); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a store leader to guide the retail team in delivering outstanding customer-focused service and achieving sales objectives. The role emphasizes coaching, training, and operational management to uphold store standards and product knowledge.

The position requires at least a high school diploma and relevant experience; strong leadership, communication, and customer service skills are essential for success in a fast-paced retail environment.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service or sales experience in retail is preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.

Skills

Coaching

Leadership

Sales

Customer Service

Product Knowledge

Communication

Team Coaching

Engaging People

Change Agility

Change Management Coaching

Education

High School Diploma/GED

Tools

None

Job description

T-Mobile USA, Inc. is seeking a store leader to guide the retail team in delivering outstanding customer-focused service and achieving sales objectives. The role emphasizes coaching, training, and operational management to uphold store standards and product knowledge.

The position requires at least a high school diploma and relevant experience; strong leadership, communication, and customer service skills are essential for success in a fast-paced retail environment.