Retail Team Leader & Customer Experience Coach

tmobile; New York (NY); On-site; USD 56,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Store Leadership role to guide the retail team in delivering customer-focused service and driving sales performance. You will train, develop, and oversee store operations to meet defined success metrics and maintain product knowledge.

The role emphasizes coaching, leadership, and effective communication to enhance customer experience and store results, with pay ranges and incentives described in the posting.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience in retail preferred.
• Fluency in English and Spanish required.

Responsibilities

• Lead team development and training to ensure achievement of monthly sales and service metrics.
• Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence.
• Maintain store environment quality and compliance with visual merchandising and operational standards.
• Monitor and control store expenses, including discounting and credits, to support financial performance.
• Communicate corporate and store updates to ensure team awareness and system knowledge.

Skills

Sales

Customer Service

Leadership

Coaching

Communication

Team Development

Change Management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Leadership role to guide the retail team in delivering customer-focused service and driving sales performance. You will train, develop, and oversee store operations to meet defined success metrics and maintain product knowledge.

The role emphasizes coaching, leadership, and effective communication to enhance customer experience and store results, with pay ranges and incentives described in the posting.