Retail Team Lead & Sales Coach

T-Mobile US Inc.; Shreveport (LA); In loco; USD 43.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Descrizione del lavoro

T-Mobile is seeking a Store Leadership Associate to guide the retail team in delivering customer-focused service and sales results. You will coach staff, manage store operations, and ensure product knowledge and adherence to procedures to drive performance.

The role emphasizes coaching, training, and managing expenses while maintaining store standards. You will lead team development, monitor sales targets and customer satisfaction, and support leadership in achieving financial and operational

Competenze

• High School Diploma/GED required.
• 1 year customer service and/or sales experience preferred in a retail environment.

Mansioni

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-ogram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.

Conoscenze

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Descrizione del lavoro

T-Mobile is seeking a Store Leadership Associate to guide the retail team in delivering customer-focused service and sales results. You will coach staff, manage store operations, and ensure product knowledge and adherence to procedures to drive performance.

The role emphasizes coaching, training, and managing expenses while maintaining store standards. You will lead team development, monitor sales targets and customer satisfaction, and support leadership in achieving financial and operational