Retail Team Leader: Lead, Train, and Make a Difference

Cincinnatigoodwill; Cincinnati (OH); On-site; USD 21,000 - 22,000; Full time

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to guide daily store operations, deliver outstanding customer experiences, and develop team members in a community-minded environment. You'll collaborate with store leadership to meet sales and production goals, coach staff through training, ensure proper merchandising, pricing, and safety, and uphold company standards.

This role offers growth, stability, and a chance to make a lasting impact locally.

Qualifications

• Retail leadership or supervisory experience.
• Strong customer service and problem-solving skills.
• Excellent English communication abilities.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Problem solving

Communication

Flexibility

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to guide daily store operations, deliver outstanding customer experiences, and develop team members in a community-minded environment. You'll collaborate with store leadership to meet sales and production goals, coach staff through training, ensure proper merchandising, pricing, and safety, and uphold company standards.

This role offers growth, stability, and a chance to make a lasting impact locally.