Retail Team Leader — Lead, Grow & Make an Impact

Cincinnati Goodwill; Batesville (AR); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

$500 referral bonus

Job summary

Ohio Valley Goodwill Industries in the United States is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop team members. You will partner with store leadership to ensure smooth daily operations while motivating associates to achieve sales and production goals.

Founded in 1916, Ohio Valley Goodwill Industries is a mission-driven organization that uses revenue from retail stores to support individuals with disabilities and veterans.

Qualifications

• 1+ year retail leadership or supervisory experience.
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication in English.
• Flexibility to work opening, production, and closing shifts.

Responsibilities

• Assist the Retail Store Manager in daily store operations.
• Deliver outstanding customer service and resolve concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures.
• Address escalated customer and operational issues.
• Ensure pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Team development

English communication

Job description

Ohio Valley Goodwill Industries in the United States is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop team members. You will partner with store leadership to ensure smooth daily operations while motivating associates to achieve sales and production goals.

Founded in 1916, Ohio Valley Goodwill Industries is a mission-driven organization that uses revenue from retail stores to support individuals with disabilities and veterans.