Retail Team Leader: Lead with Purpose & Grow Your Career

Cincinnatigoodwill; Loveland (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Loveland, OH to guide store operations and develop a team of associates. You will lead daily activities, deliver exceptional customer service, manage merchandising, and support sales goals.

The role emphasizes leadership, coaching, and a commitment to a welcoming shopping environment. Starting pay is $14.00 per hour, with opportunities for growth and professional development within a mission-driven organization.

Qualifications

• Experience in retail leadership or supervision (1+ year preferred).
• Strong customer service and problem-solving skills.
• Excellent communication in English.
• Ability to motivate and develop team members.
• Willingness to work opening, production, and closing shifts.

Responsibilities

• Support the Retail Store Manager in daily store operations.
• Deliver outstanding customer service and resolve concerns professionally.
• Coach and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Problem solving

Communication

Leadership

Shift flexibility

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Loveland, OH to guide store operations and develop a team of associates. You will lead daily activities, deliver exceptional customer service, manage merchandising, and support sales goals.

The role emphasizes leadership, coaching, and a commitment to a welcoming shopping environment. Starting pay is $14.00 per hour, with opportunities for growth and professional development within a mission-driven organization.