Retail Team Leader: Lead, Coach & Grow Local Impact

Cincinnati Goodwill; Cincinnati (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Referral bonus

Career growth opportunities

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store performance, deliver exceptional customer service, and develop team members. You will partner with store leadership to supervise daily operations and meet sales and production goals.

The role requires 1+ year of retail leadership, strong communication in English, and flexibility to work opening, production, and closing shifts. A competitive hourly wage starts around $14–$15 per hour, with opportunity for growth and a

Qualifications

• 1+ year retail leadership or supervisory experience.
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Excellent English communication skills.

Responsibilities

• Support the store manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Ensure a safe, productive, and welcoming store environment.
• Monitor sales transactions and cash-handling procedures.
• Address escalated customer and operational issues.
• Ensure accurate pricing, merchandising execution, and inventory support.
• Drive team productivity to meet store goals.
• Adhere to company policies and procedures.

Skills

Retail leadership

Customer service

Team motivation

Communication skills

Problem-solving

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store performance, deliver exceptional customer service, and develop team members. You will partner with store leadership to supervise daily operations and meet sales and production goals.

The role requires 1+ year of retail leadership, strong communication in English, and flexibility to work opening, production, and closing shifts. A competitive hourly wage starts around $14–$15 per hour, with opportunity for growth and a