Retail Team Leader: Lead, Learn & Make an Impact

Cincinnatigoodwill; Olde West Chester (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Referral bonus

Digital literacy training

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop retail staff. You will partner with store leadership to manage daily operations and motivate associates toward sales and production goals.

The role emphasizes leadership, coaching, and creating a welcoming environment, with growth opportunities and a mission-driven culture in a community-focused retail setting.

Qualifications

• Retail leadership or supervisory experience (1+ year) preferred.
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication skills in English.
• Flexibility to work opening, production, and closing shifts.

Responsibilities

• Oversee daily store operations with the Store Manager.
• Deliver outstanding customer service and resolve concerns professionally.
• Coach and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Maintain a safe, productive, welcoming store environment.
• Monitor sales transactions and cash-handling procedures.
• Address escalated customer and operational issues.
• Ensure pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achieve store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Team development

English communication

Shift flexibility

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop retail staff. You will partner with store leadership to manage daily operations and motivate associates toward sales and production goals.

The role emphasizes leadership, coaching, and creating a welcoming environment, with growth opportunities and a mission-driven culture in a community-focused retail setting.