Retail Team Leader: Grow Talent, Elevate Store Impact

Cincinnati Goodwill; Cincinnati (OH); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Referral bonus

Equal opportunity employer

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop team members.

You will partner with store leadership to ensure smooth daily operations while motivating associates to achieve sales and production goals. This role requires leadership experience, strong customer service, and effective communication in English.

Qualifications

• Proven retail leadership or supervisory experience (1+ year preferred).
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication skills in English.
• Flexibility to work opening, production, and closing shifts.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations
• Deliver outstanding customer service and resolve customer concerns professionally
• Coach, train, and develop retail associates to maximize performance
• Provide leadership, guidance, and feedback to team members
• Help maintain a safe, productive, and welcoming store environment
• Monitor sales transactions and ensure proper cash-handling procedures are followed
• Address escalated customer and operational issues
• Ensure accurate pricing, quality standards, and merchandising execution
• Support inventory management and production processes
• Drive team productivity and achievement of store goals
• Ensure compliance with company policies and procedures

Skills

Retail leadership

Customer service

Problem solving

English communication

Shift flexibility

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop team members.

You will partner with store leadership to ensure smooth daily operations while motivating associates to achieve sales and production goals. This role requires leadership experience, strong customer service, and effective communication in English.