Retail Team Leader: Lead, Grow & Impact the Community

Cincinnatigoodwill; Cincinnati (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Career growth

Leadership training

Meaningful work

Supportive team environment

Impactful work

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store success and deliver exceptional customer experiences while developing team members. You will partner with store leadership to ensure smooth daily operations and motivate associates to achieve sales and production goals.

The role emphasizes coaching, leadership, quality standards, and a welcoming store environment in a community-focused setting. Starting pay is $14.00 per hour.

Qualifications

• 1+ year of retail supervisory experience.
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Clear English communication skills.
• Flexibility to work opening, production, and closing shifts.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures are followed.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Problem-solving

English communication

Shift flexibility

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store success and deliver exceptional customer experiences while developing team members. You will partner with store leadership to ensure smooth daily operations and motivate associates to achieve sales and production goals.

The role emphasizes coaching, leadership, quality standards, and a welcoming store environment in a community-focused setting. Starting pay is $14.00 per hour.