Retail Team Leader - Growth & Impact in Stores

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Mason (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. in Mason, OH seeks a Retail Team Leader to assist in store operations and drive sales while upholding policies and quality standards.

You will coach and train staff, ensure accurate pricing, handle customer concerns, and help meet production goals in a fast-paced environment. The role emphasizes teamwork, integrity, and community service.

Qualifications

• Prior supervisory experience preferred.
• Customer service skills with a focus on fairness and courtesy.
• Ability to manage cash handling and sales procedures accurately.
• Effective communication in English with customers and staff.

Responsibilities

• Assist the Retail Store Manager with the overall operation of the retail store.
• Ensure compliance with policies, reporting theft or misuse of property.
• Resolve customer complaints and refer unresolved issues to the store manager.
• Provide coaching, direction, and training to retail associates on job responsibilities.
• Recommend disciplinary or corrective actions to the Assistant Manager or Manager.
• Monitor sales transactions and ensure proper sales procedures are followed.
• Handle escalated or complex sales or customer-related issues.
• Inspect and validate accurate pricing and quality of production.
• Ensure the production team meets production goals.

Skills

Supervisory experience

Customer service

Cash handling

English communication

Job description

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. in Mason, OH seeks a Retail Team Leader to assist in store operations and drive sales while upholding policies and quality standards.

You will coach and train staff, ensure accurate pricing, handle customer concerns, and help meet production goals in a fast-paced environment. The role emphasizes teamwork, integrity, and community service.