Retail Team Leader: Drive Growth & Community Impact

Cincinnati Goodwill; Bellevue (KY); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Referral bonus

Digital literacy training

Career advancement

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop associates. You will partner with store leadership to ensure smooth daily operations while motivating staff to meet sales and production goals.

Starting pay is $14.00 per hour, with potential to move to $15/hour after completing digital literacy training. Internal employees can earn a $300 referral bonus after 90 days of employment.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Strong customer service and problem-solving skills.
• Ability to motivate and develop team members.
• Effective English communication skills.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures are followed.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Team coaching

English communication

Flexible shifts

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop associates. You will partner with store leadership to ensure smooth daily operations while motivating staff to meet sales and production goals.

Starting pay is $14.00 per hour, with potential to move to $15/hour after completing digital literacy training. Internal employees can earn a $300 referral bonus after 90 days of employment.