Retail Team Leader: Grow with Leadership Development

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Cincinnati, OH. You will oversee daily store operations, deliver exceptional customer service, and coach retail associates to meet sales and production goals.

Starting pay is $15.00 per hour, with potential to move up to $16/hour after completing digital literacy training. This role requires leadership, adaptability, and a commitment to community impact.

Qualifications

• Previous retail leadership or supervisory experience (1+ year preferred).
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication skills in English.
• Flexibility to work opening, production, and closing shifts.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment; monitor sales transactions and ensure proper cash-handling procedures.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Team motivation

English communication

Flexible shifts

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Cincinnati, OH. You will oversee daily store operations, deliver exceptional customer service, and coach retail associates to meet sales and production goals.

Starting pay is $15.00 per hour, with potential to move up to $16/hour after completing digital literacy training. This role requires leadership, adaptability, and a commitment to community impact.