Retail Team Leader: Inspire, Coach & Drive Growth

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Cincinnati, OH. You will drive store success, deliver exceptional customer experiences, and develop frontline teammates.

You will partner with store leadership to ensure smooth daily operations while motivating associates to hit sales and production goals. Starting pay is $14.00 per hour, with the potential to move up to $15/hour after completing digital literacy training.

Qualifications

• Experience in retail leadership or supervision (1+ year preferred).
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication skills in English.
• Flexibility to work opening, production, and closing shifts.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures are followed.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Problem-solving

Motivation & coaching

English communication

Shift flexibility

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Cincinnati, OH. You will drive store success, deliver exceptional customer experiences, and develop frontline teammates.

You will partner with store leadership to ensure smooth daily operations while motivating associates to hit sales and production goals. Starting pay is $14.00 per hour, with the potential to move up to $15/hour after completing digital literacy training.