Retail Team Leader: Growth, Digital Training & Impact

Cincinnatigoodwill; Bellevue (KY); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Ohio Valley Goodwill Industries in Kentucky is seeking a Retail Team Leader to drive store performance, deliver exceptional customer service, and develop team members. You will partner with store leadership to manage daily operations, ensure accurate pricing, and maintain a safe, welcoming environment.

The role requires 1+ year of retail leadership, strong communication in English, and the ability to work opening, production, and closing shifts.

Qualifications

• 1+ year of retail leadership or supervisory experience
• Strong customer service and problem-solving skills
• Ability to motivate, coach, and develop team members
• English communication skills

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations
• Deliver outstanding customer service and resolve concerns professionally
• Coach, train, and develop retail associates to maximize performance
• Provide leadership, guidance, and feedback to team members
• Help maintain a safe, productive, and welcoming store environment
• Monitor sales transactions and ensure proper cash-handling procedures are followed
• Address escalated customer and operational issues
• Ensure accurate pricing, quality standards, and merchandising execution
• Support inventory management and production processes
• Drive team productivity and achievement of store goals
• Ensure compliance with company policies and procedures

Skills

Retail leadership

Customer service

Coaching

Communication

Flexibility

Job description

Ohio Valley Goodwill Industries in Kentucky is seeking a Retail Team Leader to drive store performance, deliver exceptional customer service, and develop team members. You will partner with store leadership to manage daily operations, ensure accurate pricing, and maintain a safe, welcoming environment.

The role requires 1+ year of retail leadership, strong communication in English, and the ability to work opening, production, and closing shifts.